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Return Policy
The Classic Luxury Cheesecake Company Return Policy
At The Classic Luxury Cheesecake Company, we take great pride in the quality of our products and the satisfaction of our customers. If for any reason you are not completely satisfied with your purchase, please review our return policy below.
Returns and Refunds
Perishable Items: Due to the nature of our products, all cheesecakes and baked goods are considered perishable and cannot be returned for resale. Refunds or replacements are offered only in cases where there is a proven issue with the quality of the product.
Damaged Items: If your cheesecake arrives damaged or defective, please contact us within 48 hours of delivery or purchase. Be sure to include a photo of the item and your receipt for verification. We will provide a replacement or issue a refund as appropriate.
Order Errors: If we made an error with your order (e.g., incorrect flavor or size), please notify us within 48 hours, and we will promptly resolve the issue with a replacement or refund.
Conditions for Refunds or Replacements
The issue must be reported within 48 hours of receipt of the item.
Proof of purchase (e.g., receipt or order confirmation) is required.
The product must be stored appropriately (e.g., refrigerated) prior to reporting the issue.
Non-Refundable Situations
Dissatisfaction due to personal taste preferences.
Improper storage or handling after the item has been picked up or delivered.
Late claims (beyond the 48-hour window).
How to Contact Us
To request a refund or replacement, please reach out to us through one of the following methods:
Phone: 519-860-9555
Please include your name, order number, a detailed description of the issue, and any relevant photos to help us address your concern promptly.
We value your feedback and strive to provide the best experience for every customer. Thank you for choosing The Classic Luxury Cheesecake Company!